Participants will learn to deal with the various challenges in managing schedules and resources in a multi-project environment. Proven tools, techniques and tips will be shared for increased work productivity and efficiency, reduced stakeholder stress and conflict with accurate tracking and reporting promoting successful multi-project completion. Individual exercises combined with interactive group discussions and team workshops will guide participants through a multiple project management methodology.
It targets both project management professionals and managers and provides additional skills which everyone can benefit from.
MANAGING MULTIPLE PROJECTS
Course Code: CA311E
Duration: 7 hours
Credits: 7 PDUs
Individuals who will benefit from this course include Project/Program/Portfolio Managers and Team Members/Leaders
Participants will develop a reliable and repeatable system for addressing competing project demands working effectively with various project stakeholders to successfully allocate work.
Module 1: The challenges of Multiple Project Management
- Resource capacity and constraints
- PM role and responsibilities
- Multiple project and team interfaces
- Crisis and change management
- Multi-tasking and prioritization
- Emotional and stress management
Module 4: Stakeholder Management
- Critical project roles and responsibilities
- Formalizing workplace structure
- Managing conflict and competing interests
- Stakeholder perception and expectation
- Reliability, prioritization and commitment
- Low stress ergonomic work environments
Module 2: Compartmentalizing Work
- Systems of compartmentalization
- Overloaded warning signs and remedies
- To-do lists and estimating work
- Work categorization and dependencies
- Delegating and outsourcing
- Project and personal calendars
Module 5: Tracking and Reporting
- Multi-project change/risk management
- Information distribution and control
- Reporting and monitoring techniques
- Multi-project dashboards and views
- Scope, commitment and milestone tracking
- Timely and effective auditing
Module 3: Productivity and Efficiency
- Multi-project resource pool balancing
- Multi-project time compression strategies
- Master-schedule and group work lists
- Interruptions, distractions and overhead
- Critical resources and critical work
- Multi-tasking and meeting tips and tricks
HOW TO LEAD YOUR PROJECT TEAMS TO SUCCESS
Participants will gain knowledge on how the project manager role influences team dynamics in project management and how to identify different team types and roles and the key elements in building high performance teams. Participants will also learn about the use of power and influence and their application in conflict management, negotiation and leadership. Individual exercises combined with interactive group discussions and team workshops with role-play will allow participants to actively apply learnt techniques.
Course Code: CH313E
Duration: 7 hours
Credits: 7 PDUs
Individuals who will benefit from this course include Project/Program Managers, Project Leaders, Team Members, Management, Admin
Effective leadership will increase project team efficiency and productivity while improving team satisfaction and significantly reducing team conflict.
Module 1: Project Manager Role
- Project manager responsibilities
- Project manager habits
- Project environment
- Project Manager Competencies
Module 4: Conflict Management
- Sources and causes of conflict
- Conflict management process/resolution
Module 2: High-Performance Project Teams
- Team development models
- High-performance team characteristics
- Performance obstacles
- Team-building
Module 5: Negotiation
- Establish BATNA and BAFO
- Negotiation process
- Negotiation tactics
- Negotiator qualities
Module 3: Power and Influence
- Sources of power
- Power in project management
- Increasing project influence
- Decision-Making
Module 6: Effective leadership
- Leader vs. manager
- Leadership competencies
- Trust and leadership
- Situational leadership
HOW TO IMPROVE YOUR PROJECT RESULTS USING EMOTIONAL INTELLIGENCE
Participants will learn to harness Emotional Intelligence (EI) by identifying, understanding and managing their own emotions to improve the project environment and project results. Participants will gain valuable insight to improve their own abilities to assess and control their emotions as well as those of other project team members and project stakeholders. Individual exercises combined with interactive group discussions, team workshops and role play will offer participants dynamic opportunities to leverage and increase their personal EI.
Course Code: CH314E
Duration: 7 hours
Credits: 7 PDUs
Individuals who will benefit from this course include Project Managers/Leaders, Project Team Members, Project Stakeholders
Leveraging and increasing EI to accurately recognize emotions to promote project problem-solving and creativity and to devise effective strategies to promote positive project results.
Module 1: Emotional Intelligence (EI) Introduction
- EI definitons, history and terminology
- The growing importance of EI
- EI quotient (EQ) and intelligent quotient(IQ)
- EI theories and modes
Module 4: EI Assessment and Improvement Strategies
- EI assessment measures
- EI self-assessment testing
- EI ability-based testing
- EI attribute style testing and screening
- EI Peer-assessments
- Key steps to improving EI
Module 2: EI in projects
- Collective project team EI
- Project team relationship management
- Expressing and controlling project emotions
- EI best practices in a project environment
Module 5: Project Team EI Improvement Activities
- Positive team interaction awareness
- Negative trait symptom identification
- Team stress behaviour and indicators
- Team competition and conflict
- Team strengths and weaknesses
- Team decision-making
- Team values and guidelines
- Team failures and lessons learned
Module 3: EI Literacy and Competencies
- Mapping words to emotions
- Identifying emotional categories
- Emotional mood management
- Competition and conflicts
- Emotional connection to others
- Personal and social EI competencies
- Self-awareness and self-confidence
- Self-regulation and self-control
- Self-motivation and self-initiative
- Social-awareness and social-skills
MAKING TIME WORK FOR YOU
Participants will identify various challenges in managing their time and learn and practice techniques that will help achieve more effective use of their time and direct their focus and energy towards activities that will allow them to achieve professional and personal goals. Proven time management tools, techniques and tips will be shared to reduce personal stress and increase productivity and efficiency both in the workplace and in their personal lives. Individual exercises combined with interactive group discussions and team workshops will guide participants through a structured approach in effective time management.
Course Code: CA317E
Duration: 14 hours
Credits: 14 PDUs
Individuals who will benefit from this course include Project/Program/Portfolio Managers and Team Members/Leaders
Participants will develop and improve time-management skills to perform work more effectively.
Module 1: Time Management Overview
- Pitfalls of poor time management
- Benefits of effective time management
- Goal and objective setting
- Realistic planning
Module 4: Personal Time Management
- Personal Energy and style
- Stress management
- Multitasking
- Rapid decision making
Module 2: Work Prioritization and Efficiency
- Effective scheduling
- Work compartmentalization
- Handling interruptions
- Decisive delegation
- Structured meetings
- Prioritization and To-Do lists
Module 3: Time Management Tools and Techniques
- Leveraging Outlook
- E-mail management
- Calendar management
- Task management