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						     						         <a name="careers-technical-writer" id="careers-technical-writer"></a> 
						         						             <h2></h2>
						          
						         <h2>Technical Writer</h2>
<ul>
<h4>Required experience as applicable to this skill-set:</h4>
Technical Writer (Intermediate) = Three (3) to seven (7) years of relevant experience;<br>
Technical Writer (Senior) = > Seven (7) years of relevant experience<br>
</ul>
<ul>
<h4>Functional Description</h4>
<li>Reviewing operational procedures</li>
<li>Assessing operational procedures</li>
<li>Documenting operational procedures</li>
<li>Documenting detailed work instructions</li>
<li>Documenting high-level processes</li>
<li>Eliciting detailed procedural and technical information through one-on-one interviews</li>
<li>Eliciting detailed procedural and technical information through facilitation of group sessions</li>
<li>Analyzing, validating, and assessing procedures and processes</li>
<li>Identifying process improvements</li>
<li>Designing process based on analysis gathered through interviews and group facilitation</li>
<li>Assessing process weaknesses and proposing alternatives</li>
<li>Presenting process options to Management in small group and formal settings</li>
<li>Creating process documentation and process models at both a high level and a detailed functional level</li>
<li>Providing knowledge transfer to resources, as required</li>
</ul>
<ul>
<h4>Qualifications:</h4>
<li>Years of experience, as outlined above</li>
<li>Strong interviewing skills</li>
<li>Ability to write clear documentation for a technical audience</li>
<li>Broad-based technical knowledge<br>
- system application development processes e.g. RUP, development lifecycle<br>
- VOIP, IT Security<br></li>
<li>Must be adept in Word, Visio, and PowerPoint</li>
<li>Ability to communicate clearly and effectively in English, written and verbal</li>
<li>Ability to work effectively under pressure and/or to a strict deadline</li>
<li>Ability to pay attention to detail</li>
<li>Knowledge and experience with the .NET development framework is highly desirable</li>
<li>Knowledge and experience with Information Technology Infrastructure Library (ITIL) is highly desirable</li>
<li>Significant experience in writing technical operational procedures</li>
<li>Ability to generate consensus in a group setting</li>
<li>Experience in analyzing, designing, and re-designing processes</li>
</ul>
<h4><strong>Please direct inquiries and resumes to <a href="http://mce_host/ee/mailtohr@pmc.ca"><script type="text/javascript">
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